Shipping policy
Shipping Policy
Thank you for shopping with Auntie Eni’s! We’re excited to get your order to you. Please review our shipping information below.
Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays) after your order is placed.
You’ll receive a confirmation email with tracking information once your order ships.
Please note: Processing times may be slightly longer during promotions or high-volume periods.
Shipping Rates & Delivery Estimates
Shipping costs are calculated and displayed at checkout.
Estimated delivery times after shipment:
- Standard Shipping: 3–7 business days
- Expedited Shipping (if available): 1–3 business days
Delivery times are estimates and may vary due to carrier delays, weather, or other factors beyond our control.
Shipping Locations
At this time, Auntie Eni’s ships within the United States only.
Order Tracking
Once your order ships, you’ll receive a tracking number by email. Please allow up to 24 hours for tracking details to update.
Delays, Lost, or Missing Packages
Auntie Eni’s is not responsible for delays caused by shipping carriers, incorrect addresses, or unforeseen circumstances. If your package appears lost or significantly delayed, please contact us and we’ll do our best to assist.
Incorrect Address
Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an address entered incorrectly at checkout.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the item and packaging so we can help resolve the issue.
Contact Us
If you have questions about shipping, feel free to reach out:
Address:
418 Broadway, #4926
Albany, NY 12207
Email: info@auntieenis.com
Phone: +1 (518) 625-1596
