Refund policy
Auntie Eni’s Return & Refund Policy
Effective: October 1, 2025
At Auntie Eni’s, we take pride in crafting high-quality spice blends made with care. Because our products are food items, we must follow strict food safety standards.
All Sales Are Final
Due to the nature of our products, all sales are final.
We do not accept returns or exchanges on any spice blends once they have been shipped or delivered.
This policy helps ensure the safety, freshness, and integrity of our products for all customers.
Cancellations
Orders can only be canceled within 12 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.
Damaged, Defective, or Incorrect Orders
While we do not accept returns, your satisfaction matters to us. We will gladly offer a replacement or refund if:
- Your order arrives damaged
- You receive the wrong item
- Your order is defective due to a packing or shipping error
To request help:
Please contact us within 7 days of delivery at info@auntieenis.com
Include:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging (if damaged)
Once verified, we will issue a replacement or refund at our discretion.
Non-Refundable Situations
Refunds or replacements will not be issued for:
- Taste preferences or flavor expectations
- Minor variations in color or texture (natural ingredients vary)
- Orders reported outside the 7-day window
- Products that have been opened, used, or stored improperly
Shipping Costs
Shipping costs are non-refundable, except in cases where the error was entirely ours.
Policy Updates
We reserve the right to update this policy at any time. Changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about returns or refunds, please reach out to us by email at: info@auntieenis.com
